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Returns Policy

RETURNS


Our policy lasts 30 days. If 30 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange unless the item is defective.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  When trying on shoes, please do so indoors on a clean surface.


Stockings or other underwear items are not eligible for unless they are unopened.


To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.


Any item that is returned more than 30 days after delivery may only be eligible for partial refund.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ragsandjags@purplewombat.co.uk.


Sale items (if applicable)

Sale or discounted items will be refunded at the sale or discounted price.


Exchanges (if applicable)

We will endeavor to replace items if they are defective or damaged.  We will also replace shoes which do not fit as long as they are returned in unused condition in their original packaging.

If you wish to exchange for the same item, send us an email at shop@ragsandjags.co.uk and send your item to: Valley View, Weavers Close, Dursley,  GL11 4LR, United Kingdom.



Shipping

To return your product, you should mail your product to: Valley View, Weavers Close, Dursley, GLS, GL11 4LR, United Kingdom.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an expensive item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Replacement products may be shipped without charge at our discretion.