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Returns Policy

RETURNS


Our standard returns policy is 30 days. If you are not entirely happy with your purchase you can return it for a full refund within the first 30 days of receipt. So if your shoes don't fit, you don't like the colour, or you have just changed your mind about the style, you can return them no questions asked for a refund or exchange. If it has been more than 30 days since you have received your purchase, unfortunately we can’t offer you a refund or exchange unless the item is defective.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  When trying on shoes, please do so indoors on a clean surface.

Please do not send your purchase back to the manufacturer.

Any item that is returned more than 30 days after delivery may only be eligible for partial refund.

Antique items are bought as-is and come with no warranty against defect. Some of these items are over 100 years old and we have no control over the quality or craftsmanship of the items.


Exemptions

Due to hygiene reasons stockings or other underwear items are not eligible for unless they are unopened.

Shoes are not eligible for refunds if they have been worn outside; have the plastic sole covers removed; or have had buckle holes made, or buttons moved.

Products that have been marked or damaged since receipt cannot be returned.

Only items purchased from Rags and Jags are eligible for return via us. If you have bought your item direct from the manufacturer or via another outlet you will need to return your items to them.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


Sale items (if applicable)

Sale or discounted items will be refunded at the sale or discounted price.


Exchanges (if applicable)

Sale items cannot be exchanged.  A refund will be offered if appropriate.

We will endeavour to replace items if they are defective or damaged.  We will also replace shoes which do not fit as long as they are returned in unused condition in their original packaging.

If you wish to exchange for the same item, send us an email at shop@ragsandjags.co.uk to arrange the exchange and to ensure that we have the item you want to exchange for in stock before you send your item back.


Shipping

To return your product, you should mail your product to: Valley View, Weavers Close, Dursley, GLS, GL11 4LR, United Kingdom.

If you are returning an item that it not defective please be aware that we will place the item back into our stock. As such all items must be returned in the condition that you received them. This includes the packaging and boxes. Please do not mark or attach anything to the boxes the items came in. Please do not write your address on the item packaging, or attach labels to the item packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an expensive item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Replacement products may be shipped without charge at our discretion.


Restocking Fee

A restocking fee may be applied to any refund where the item is not returned in a saleable state:

  • Items with marked, damaged or defaced packaging will be subject to a restocking fee of up to £20
  • Goods returned damaged may be refused or subject to a restocking fee of up to 50%.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ragsandjags@purplewombat.co.uk.